Last updated: 21.03.2026

At Lumora Baby, customer satisfaction is important to us. Since we operate as a dropshipping store, products are shipped directly from our fulfillment partners.

Returns

We accept returns within 7 days of delivery under the following conditions:

• The item must be unused, unwashed, and in original packaging
• The product must include all accessories and tags
  
• The return request must be submitted within 7 days after delivery
  

Certain items cannot be returned, including:

• Personal hygiene products
• Baby feeding accessories once opened
• Used or damaged items caused by customer misuse

Damaged or Incorrect Items

If you receive:

• A damaged product
• A wrong item
• A defective product
  

Please contact us within 48 hours of delivery with:

• Order number
• Product photos
• Packaging photos
  

We will arrange replacement or refund after verification.

Refunds

Once the returned item is received and inspected:

• Refunds will be issued within 5–7 business days
• Refunds will be credited to the original payment method
  

Return Shipping

• Customers may need to ship items to the supplier warehouse
  
• Return shipping costs may be the customer's responsibility, unless the item is defective or incorrect.
  

Order Cancellation

Orders can only be canceled within 6 hours after placing the order.

After processing begins, cancellation may not be possible.